Verifying employment at Captain D’s is often necessary for background checks, loan applications, or other official purposes. This guide provides clear, step-by-step instructions for navigating the process.
Quick Reference Summary
| Method | Contact Information | Estimated Processing Time | Fees | Notes |
|---|---|---|---|---|
| Phone | (800) 367-5690 | 1-2 business days, possibly longer | May Vary (some companies charge a small fee for phone verification) | This is often the most direct method, particularly useful if other avenues aren’t available. |
| The Work Number (For Corporate-Owned Locations) | (800) 367-5690 | Instantaneous/Minutes | None | Best for corporate locations. Contact the specific franchise location for franchise-owned restaurants. |
Method 1: Phone Verification
This is generally the quickest way to verify employment.
Step-by-Step Guide
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Gather Information: Before calling, collect the employee’s full name, dates of employment (approximate dates are acceptable), and, if possible, their social security number. More information may lead to a smoother process.
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Make the Call: Dial (800) 367-5690. Be aware of potential automated menus and listen carefully to the prompts. This number may connect you to a general Captain D’s line or The Work Number depending on whether the location is corporate-owned or a franchise.
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Provide Details: Clearly state that you are calling for employment verification. Provide the employee’s information accurately. Be prepared to spell names and confirm dates. The representative may ask clarifying questions.
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Confirm Information: Double-check the information provided by the representative against your records. Verify dates, job title, and any other relevant details.
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Document Everything: After the call, record the date and time, the representative’s name, and any confirmation or reference numbers.
Method 2: The Work Number (Corporate Locations)
For corporate-owned Captain D’s locations, The Work Number is the official employment verification service.
Step-by-Step Guide:
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Contact The Work Number: Call (800) 367-5690.
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Provide Employee Details: Have the employee’s full name, social security number, and approximate employment dates ready. Accurate information streamlines the process.
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Receive Confirmation: The Work Number will typically confirm the employment details instantaneously.
Method 3: Franchise Verification
Franchise-owned Captain D’s locations may have varying verification processes. Some may use The Work Number, Truv, or handle verification internally.
Step-by-Step Guide:
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Contact the Specific Location: Call the franchise directly.
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Inquire About Their Process: Ask how they handle employment verifications and if they utilize a specific service.
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Follow Instructions: Provide the necessary information as requested by the franchise.
Method 4: Truv (Conditional – Requires Confirmation)
Some Captain D’s franchises may use Truv. However, it’s essential to confirm this with the specific location before attempting verification through Truv. If the franchise uses Truv, they’ll provide instructions on how to proceed.
Method 5: Truework (Not Currently Supported)
Truework is not currently listed as an officially supported verification method for Captain D’s. It’s advisable to focus on the previously mentioned methods for a more efficient process.
FAQ
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What if the employee no longer works at Captain D’s? You can still attempt verification using the methods outlined, but the availability of information may be limited depending on record retention policies.
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How long does verification typically take? Phone and The Work Number verifications are often the quickest, potentially providing immediate results, especially for current employee. Franchise or other methods may take a few business days.
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What information is absolutely necessary? The employee’s full name and dates of employment (or approximate dates) are typically required. A social security number may be requested depending on the verification method.
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What if the verification request is denied or disputed? Double-check the accuracy of the provided information. Contact Captain D’s (or the specific franchise) directly to address any discrepancies or issues.
Troubleshooting
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Difficulty reaching someone by phone: Try calling at different times or days. Check the Captain D’s website for alternative contact methods or online resources.
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Experiencing delays: After a reasonable timeframe, politely follow up with the verification provider or Captain D’s location.
Disclaimer
This guide is for informational purposes only and does not constitute legal advice. Always confirm information with official sources. This guide does not imply endorsement of any third-party services unless explicitly stated by Captain D’s.
Last Updated: October 26, 2023
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